Gorgias alternative
An AI alternative to Gorgias for customer support.
Gorgias is a customer service platform, a helpdesk plus an AI Agent, built for ecommerce and natively integrated with Shopify. You connect your data, write Guidance, configure Actions, then observe and coach the AI as it answers and resolves tickets. Agents Makers takes a different shape: an AI Support Agent hired as an accountable role that classifies, resolves, and escalates tickets end to end, governed and reported on like a member of your team.
The real difference
The difference is the operating model, not the technology. With Gorgias you adopt software and run it: your team builds the Guidance, uploads the knowledge, sets the Actions, and monitors performance, priced on ticket volume plus per resolved conversation. With an AI Support Agent you hire a role: it is configured, governed, and improved for you against defined resolution and escalation standards, priced against the fully loaded cost of a support hire. Both can resolve tickets and take action. The question is whether you run the system or hire the outcome.
Priced like a hire
Anchored to a Support Agent.
Support Agent costs €42,000 to €58,000 fully loaded per year. The Support Agent is priced against that, billed by the work it does.
See the Support Agent →Choose Gorgias
You run an ecommerce brand on Shopify and want a unified helpdesk plus AI in one platform that your team configures and coaches in-house.
Choose an AI Support Agent
You want support handled as an accountable role with governance and reporting built in, priced against the cost of a support hire rather than per ticket and per resolution.
Common questions
- Is the Support Agent a replacement for Gorgias?
- The Support Agent is a different operating model, not a like-for-like swap. Gorgias is software your team runs; the Support Agent is a role you hire to own the work and its outcome under governance you set. Some teams replace Gorgias with the role, and others keep the tool and hire the role to run it.
- What does the Support Agent do?
- The Support Agent is a hireable AI role that handles this scope: Handle first-line customer support at scale, triage, resolve, escalate, across categories, channels, and languages.
- How is the Support Agent priced compared to Gorgias?
- The Support Agent is priced against the fully loaded cost of a Support Agent, €42,000 to €58,000 per year, and billed by the work it does rather than per seat. Gorgias sets its own pricing, so check their site for current rates.
- Can I keep Gorgias and add the Support Agent?
- Yes. Many teams keep Gorgias as tooling and hire the Support Agent to own the outcome inside it. The role works through the tools you already run, so you are adding a hire, not replatforming.
Not sure which fits your team?
Start a free Agent Opportunity Audit. We map the role to your workflow and show the cost against the equivalent hire, with no obligation.
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