Unit cost
€0.25 – €0.70 per internal request handled
Methodology v1.0. Counted once per internal request handled regardless of which capability handled it.
Handle the daily ops glue — routing internal requests, retrieving SOPs, triaging shared inboxes — so work moves to the right owner without manual sorting.
Scoped as the coordinator role every ops-heavy business needs — priced per internal request handled, not per seat.
Projection · methodology-grade
25-50% faster internal request handling
Projected cycle-time reduction on routed inbound requests once the triage and SOP-retrieval capabilities carry volume.
88-96% correct-owner rate
Projected first-hop routing accuracy on internal requests when the routing model is trained on the authored taxonomy.
Response time
sub-minute
Accuracy target
88-96%
Escalation cap
under 90 seconds
Pricing
Range reflects variance in taxonomy breadth, SOP maturity, and owner-matrix complexity. Low end assumes stable taxonomy and 3-5 primary categories.
Unit cost
€0.25 – €0.70 per internal request handled
Methodology v1.0. Counted once per internal request handled regardless of which capability handled it.
Human-equivalent reference
Operations Coordinator
EU mid-market
Benchmarked against EU mid-market ops coordinator roles. Fully loaded includes salary, benefits, collaboration tooling, team-lead overhead, and first-year ramp.
Live calculator
Demo projection · Methodology v1.0
Capabilities
Activate the capabilities that match your largest repetitive categories. Start with the default set; expand as you prove each one. Metered unit is the role's, adding capabilities never changes the per-action price.
Classifies internal requests and routes to the right owner with context attached.
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Delivers the right procedure or policy in context so teams act faster and more consistently.
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Reads shared ops inboxes, classifies work, routes to owners, flags stuck items.
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Classifies and routes incoming documents — forms, invoices, contracts — with extracted context.
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Scenarios
Three business shapes we see most often. Costs are computed from €0.25 – €0.70 per internal request handled and a fully-loaded Operations Coordinator benchmark.
Scenario 1 · Services · 50-150
3,000 internal requests handled / month
Starting capabilities
Situation
A 100-person services firm runs core ops through two shared inboxes and a wiki. Requests for access, expense questions, onboarding steps, and process clarifications come in from every team at unpredictable times. One ops manager spends roughly half her day triaging before doing real work.
Agent fit
Operations Coordinator activates request routing and SOP retrieval, so incoming requests land with the right owner and context, and questions about process get answered from the wiki directly. The ops manager recovers 3-4 hours a day for actual process ownership.
Outcome
Expected outcomes at this volume: 30-45% faster request handling, 90%+ correct-owner rate, stuck items flagged within hours, knowledge gaps in the wiki surfaced automatically.
Scenario 2 · SaaS · 80-200
6,000 internal requests handled / month
Starting capabilities
Situation
A 150-person SaaS company with 6,000 monthly internal requests runs them through shared Slack channels, a Gmail inbox, and a Notion SOP library. Requests span access, billing escalations, partner coordination, and ad-hoc engineering asks. Response lag has grown with headcount.
Agent fit
Operations Coordinator activates routing, SOP retrieval, and inbox triage. The Slack and Gmail layers both become measurable workflows. Stuck items surface before they blow SLA. SOP freshness gets continuously monitored.
Outcome
Expected outcomes: 35-50% faster handling, 90%+ correct-owner rate, 1-2 hours per ops-team-member reclaimed daily, visible cycle-time metrics by category for the first time.
Scenario 3 · Marketplaces · 200-500
9,000 internal requests handled / month
Starting capabilities
Situation
A 300-person two-sided marketplace handles 9,000 internal requests a month. Seller onboarding, contract reviews, and compliance documents arrive through scattered inboxes, and the ops team loses hours reconciling attachments to the right owner.
Agent fit
Operations Coordinator activates internal-request-routing, sop-retrieval, and document-intake. Structured fields are extracted from inbound documents and attached to the routed request; SOP context lands with the owner; stuck items surface inside hours instead of days.
Outcome
Expected outcomes at this volume: 35-50% faster request handling, correct-owner rate above 90%, document-intake cycle time compressed, ops-team hours redirected to seller onboarding quality.
Scenario 4 · Services · 250-500
12,000 internal requests handled / month
Starting capabilities
Situation
A 400-person professional services firm moved past the point where a single ops lead can eyeball every request. Inbound asks land across two shared inboxes and four Slack channels; SOPs exist but nobody trusts them; response lag is now a partner-level complaint.
Agent fit
Operations Coordinator activates all four capabilities. Inbox-triage and internal-request-routing move the queue; sop-retrieval enforces the approved process on every request; document-intake standardises the attachments partners keep chasing.
Outcome
Expected outcomes: 40-55% faster handling, SOP adoption rising monthly, correct-owner rate 92-96%, visible cycle-time metrics by category for the first time, partner escalations dropping quarter-over-quarter.
Routing speed
sub-minute
Correct-owner rate
88-96%
Backlog reduction
25-50%
SOP adoption
+40-70% over 90 days
Weekly maintenance
1-3 hours
Routing transparency
every decision logged with reason
How it works
Workflow summary
The agent reads inbound requests, classifies them, retrieves the right SOP or owner, routes or replies, and flags stuck items for review.
Exceptions
Unknown request types or policy-sensitive sender routes to central ops triage with context attached.
When humans step in
Humans step in for new request categories, policy-sensitive VIPs, and anything outside the SOP library.
Connected systems
Agent operates inside Slack, Teams, and shared email inboxes, cross-references the SOP library and ownership map.
Data inputs
Request text, sender role, request category, ownership map, SOP version. Writes resolutions back to the source channel with route rationale.
Decision logic
Uses category, owner mapping, and SOP match confidence to route requests, reply with SOP links, or escalate.
Readiness
Active SOP library, named owners per category, and shared inbox access with read/write scope.
Integrations
No new systems to learn. The role connects to the platforms your team already uses.
What "working" looks like
Correct-owner rate above target
88-96%
Share of routed requests landing with the correct first-hop owner.
Source · Internal QA review + client feedback loop
Backlog reduction on tracked inboxes
25-50%
Reduction in number of unhandled items past SLA in the tracked inboxes.
Source · Inbox analytics + weekly reporting
Stuck-item surfacing within SLA
within the threshold
Time to flag a stuck item before it blows SLA threshold.
Source · Agent execution log
Knowledge-gap loop in motion
5+ per month steady state
Number of SOP gaps identified and routed for update per month.
Source · Gap report
Governance & compliance
AI Act posture
No specific EU AI Act obligations beyond transparency best practice.
GDPR legal basis
Legitimate interest
DPIA
Not required for this role's scope.
Questions we get
It is an AI role priced per internal request handled. The agent reads your shared inboxes and channels, routes requests to the correct owner with context, retrieves SOPs on demand, and flags stuck items. Same scope as a human ops coordinator hire, priced per action.
On unknown request categories, policy-sensitive VIPs, ownership conflicts, and anything outside the active capability set. Escalations carry full context.
Typical 14-28 days. Faster with a mature SOP library and clear owner mapping, slower when the request taxonomy needs reshaping.
Pure usage: EUR 0.25-0.70 per internal request handled. One-time launch fee covers taxonomy, SOPs, integrations, and evaluator design. Optional operating retainer for weekly tuning.
A messaging platform (Slack or Teams), shared email inboxes, and a knowledge base or wiki (Notion, Confluence, Google Drive).
Runs inside your existing systems. Routing decisions and SOP lookups are logged. Data residency follows your tools.
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Last reviewed · Methodology v1
90-day operational guarantee. We agree on the outcome KPI before launch. If we haven't hit it by day 90, we keep working free until we do.
Chat opens with your role context already loaded. Scope a launch set of capabilities, review integrations, and get a timeline in one conversation.