Conversation intelligence integration
AI agents for Gong.
Gong is a revenue intelligence platform that captures customer interactions across calls, emails, and meetings and applies AI to analyze them, surfacing insights across sales and go-to-market teams.
What an AI role does with your Gong data
A role works the records you already keep in Gong, governed and scoped to the job it is hired for.
Records it works with
- calls
- transcripts
- participants
- interaction statistics
- users
- deals
- trackers
- scorecards
What it can do
- retrieve analyzed call data and transcripts
- upload externally recorded calls
- import and sync CRM data
- access interaction statistics and deal data
- subscribe to events via webhook rules
Capabilities that use Gong
Specific capabilities that plug into Gong on top of the role's base stack.
Common questions
- Does an AI role need its own Gong account?
- No. The role connects through Gong's API using Basic authentication with an Access Key plus secret (created by a Gong admin), or OAuth 2.0 (authorization code) for Gong Collective marketplace apps, with the access your team grants. There is nothing to replatform.
- What can an AI role do with our Gong data?
- It works with calls, transcripts, participants, interaction statistics, users, deals, trackers, and scorecards, and can retrieve analyzed call data and transcripts, upload externally recorded calls, import and sync CRM data, access interaction statistics and deal data, and subscribe to events via webhook rules. Each role is scoped to only the records and actions its job needs.
- Is the connection to Gong governed?
- Yes. Every action a role takes in Gong is logged and reviewable, under defined human oversight, with a full audit trail.
Already using Gong?
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