Answers internal policy questions from the approved library with citations.
Activation complexity
Low
Time to activate
7-10 days
Volume share
20-30% of role volume
Impact range
Above 85%
Inherited pricing
€2.00 – €8.00 per legal document handled
This capability shares the Legal Operations Specialist's metered unit. A legal document handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Policy Retrieval answers internal team questions from the approved policy library, cites the policy section, flags ambiguous or conflicting items, and routes to counsel when the question touches substantive legal risk.
Workflow summary
Reads question, retrieves policy, drafts cited answer, flags ambiguity.
Stages
Decision logic
Uses policy-retrieval rules and ambiguity-taxonomy logic to draft cited answers or flag items for counsel.
Systems and data
{"doc repo",messaging,"ticket system"}
{"policy library","prior answers","ambiguity taxonomy"}
Exceptions & human handoff
Substantive-risk questions, legal-interpretation asks, or conflicting-policy cases route to counsel.
Substantive risk, legal interpretation, or policy conflict.
Readiness
Policy library loaded, ambiguity taxonomy agreed, citation format approved.
Owner on client side · General Counsel
Impact contribution
15-25% of role impact is policy self-serve running reliably with citations.
Primary KPI · Policy self-serve rate · Above 85%
Capability-specific integrations
Beyond the Legal Operations Specialist's base stack, this capability plugs into:
The chat opens with Legal Operations Specialist and Policy Retrieval pre-selected. You can add other capabilities during the conversation.