Integration · help desk
AI agents that deploy inside Intercom.
Customer messaging and support platform.
Agents that run on Intercom
3 roles
- Required · Low
Support Agent
Support · Improve Service
Handle first-line customer support at scale — triage, resolve, escalate — across categories, channels, and languages.
- Required · Medium
Senior Support Specialist
Support · Reduce Risk
Handle tier-2 cases end-to-end — SLA protection, de-escalation, policy interpretation — with full context logged back to the ticket.
- Required · Medium
Support Operations Analyst
Support · Move Faster
Deliver weekly operating analyses — theme trends, knowledge gaps, queue risk, CSAT drivers, leadership briefings — from support data already in the help desk.
Capabilities that add Intercom
These specific capabilities plug into Intercom on top of the role's base stack.
Support Agent
Ticket Triage & Routing
Required
Support Agent
FAQ & Knowledge-Base Resolution
Required
Support Agent
Billing & Subscription Questions
Required
Support Agent
Order & Shipment Status
Required
Support Agent
Refunds & Returns Processing
Required
Support Agent
Multilingual Coverage
Required
Support Agent
Escalation Detection & Routing
Required
Senior Support Specialist
SLA Protection
Required
Senior Support Specialist
Sensitive Case Handling
Required
Senior Support Specialist
Complex Escalation Resolution
Required
Senior Support Specialist
Policy Interpretation
Required
Support Operations Analyst
Voice of Customer Insights
Required
Support Operations Analyst
Knowledge Gap Detection
Required
Support Operations Analyst
Queue Analytics
Required
Support Operations Analyst
CSAT Driver Analysis
Required
Support Operations Analyst
Leadership Reporting
Required
Already using Intercom? Start deployment.
Every role here is anchored to the cost of the equivalent hire and runs inside your existing Intercom instance.