Intercom integration
Support Agent for Intercom.
Works the Intercom inbox, resolves and routes incoming conversations, and keeps first-response and resolution times tight across email and chat.
The Intercom data it works with
- conversations
- contacts
- companies
- tickets
- articles
- tags
- admins and teammates
- data attributes
Every action the Support Agent takes in Intercom is logged and reviewable, under defined human oversight.
Priced like a hire
Anchored to a Support Agent.
Support Agent costs €42,000 to €58,000 fully loaded per year. The Support Agent is priced against that, billed by the work it does in Intercom.
See the full Support Agent role →Common questions
- What does the Support Agent do in Intercom?
- Works the Intercom inbox, resolves and routes incoming conversations, and keeps first-response and resolution times tight across email and chat.
- Does the Support Agent need its own Intercom account?
- No. It connects through Intercom's API using OAuth 2.0 for public apps that access other workspaces; access tokens for private apps that access your own workspace. Both pass an Authorization Bearer token, with the access your team grants. There is nothing to replatform.
- How quickly can the Support Agent be live in Intercom?
- Typically 14-42 days depending on capability count at go-live, scoped and tested against your Intercom setup before it runs on live data.
- Is what the Support Agent does in Intercom governed?
- Yes. Escalation on low-confidence classifications, policy-sensitive categories, VIP and high-tier customers, and out-of-scope requests. Every action it takes in Intercom is logged and reviewable, with a full audit trail.
Run a Support Agent in your Intercom.
Start a free Agent Opportunity Audit. We confirm the fit, scope the work, and show the cost against the equivalent hire, with no obligation.