Posts scheduled prompts and responses against the engagement calendar.
Activation complexity
Low
Time to activate
7-10 days
Volume share
15-20% of role volume
Impact range
On schedule across platforms
Inherited pricing
€0.30 – €1.00 per Community engagement handled
This capability shares the Community Manager's metered unit. A Community engagement handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Community Engagement composes and posts scheduled engagement — prompts, announcements, weekly threads, response follow-ups — against the calendar library, with brand-tone rules and platform-appropriate formatting. Manager reviews on sensitive audiences.
Workflow summary
Reads calendar, composes engagement, formats per platform, posts on schedule.
Stages
Decision logic
Uses engagement calendar, brand-tone rules, and platform-format logic to compose, schedule, or route to manager on sensitive audiences.
Systems and data
{"community platform","chat platform","content library",messaging}
{"calendar entries","brand-tone rules","prior engagement performance","audience segments"}
Exceptions & human handoff
Sensitive-audience posts, brand-critical announcements, and tone-ambiguous drafts route to the manager for review.
Sensitive-audience flag, brand-critical announcement, or tone ambiguity.
Readiness
Calendar library approved, brand-tone rules documented, platform formats mapped.
Owner on client side · Head of Community
Impact contribution
15-25% of role impact is engagement cadence held across platforms.
Primary KPI · Engagement cadence · On schedule across platforms
Capability-specific integrations
Beyond the Community Manager's base stack, this capability plugs into:
The chat opens with Community Manager and Community Engagement pre-selected. You can add other capabilities during the conversation.