Moderates posts and chat against community guidelines.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
55-65% of role volume
Impact range
95% within guideline window
Inherited pricing
€0.30 – €1.00 per Community engagement handled
This capability inherits the Community Manager's pricing model. The role's launch fee + monthly retainer + role-level usage cover every capability under the role. Adding this capability to an active deployment does not change the price.
What this capability handles
Post Moderation is the work that keeps a community livable, and it is where most teams lose ground first. Forums and chat never sleep, so without steady coverage threads drift, rule-breaking sits unaddressed, and members stop trusting that anyone is watching. This capability gives a mid-market community team consistent moderation against your own guidelines, so standards hold at any hour instead of only when a manager is online. It is built for community, gaming, marketplace, SaaS, subscription, and eCommerce teams at 100 to 1000 employees who cannot staff a moderation desk around the clock. The result is coverage that holds and a clear, cited record behind every call. Operationally it follows a fixed flow: read, evaluate, apply, log, report. It reads each inbound post or chat message, evaluates it against the approved guideline rubric, applies the right action (approve, warn, remove, or mute), logs the decision with the guideline citation, and reports activity back. It runs in your community platform, chat platform, and moderation tooling, with messaging for member-facing notices. It works from post records, the guideline rubric, prior moderation actions, and user history, so a decision reflects both the content and the pattern behind it. Per item it produces one action plus a logged citation tied to the rule that justified it. The decision logic is conservative by design. It uses the guideline rubric, severity logic, and user-history signals to decide whether to approve, warn, remove, mute, or flag for the manager. Ambiguous posts, repeat-offender patterns, and high-profile-member cases do not get a unilateral call: they route to the manager for review. Handoff triggers are explicit: guideline ambiguity, a repeat-offender pattern, or a high-profile-member flag. Every action is logged and reviewable, so coverage stays auditable and the citation trail can be checked at any time. This fits teams that have documented community guidelines, a connected platform, and an approved rubric. Post Moderation carries 55-65% of role volume and accounts for 40-50% of role impact through moderation coverage and guideline-citation discipline, with a target of 95% of decisions landing within the guideline window. Because nearly every member interaction passes through it, the consistency it sets becomes the baseline the rest of the role depends on.
Workflow summary
Reads post, evaluates against guidelines, applies action, logs citation.
Stages
Decision logic
Uses guideline rubric, severity logic, and user-history signals to decide approve, warn, remove, mute, or flag for manager.
Systems and data
{"community platform","chat platform","moderation tooling",messaging}
{"post records","guideline rubric","prior moderation actions","user history"}
Exceptions & human handoff
Ambiguous posts, repeat-offender patterns, and high-profile-member cases route to the manager for review.
Guideline ambiguity, repeat-offender pattern, or high-profile-member flag.
Readiness
Community guidelines documented, platform connected, rubric approved.
Owner on client side · Head of Community
Impact contribution
40-50% of role impact is moderation coverage and guideline-citation discipline.
Primary KPI · Moderation coverage · 95% within guideline window
When this capability shows up
Patterns where post moderation is part of the launch set, with volume and pricing anchored to each company profile.
Gaming community running Discord servers at scale
Gaming · 100-300
3,500 / mo
A 200-person gaming company runs Discord servers with 3500 moderation and escalation engagements a month. Sensitive-topic incidents hit overnight. Moderation coverage drops on weekends. The manager is context-switching across seven surfaces.
Community Manager activates moderation and escalation. Posts get covered 24/7 with guideline citations; sensitive cases route in minutes; managers shift to culture and strategy.
Expected outcomes at this volume: moderation coverage 95%, escalation time under 10 minutes, manager hours recovered weekly.
Monthly cost
€1.1k–€3.5k
vs human anchor
€5.8k–€20k
Savings
0–3%
Marketplace with forum, chat, and scheduled engagement across platforms
Marketplaces · 300-800
7,000 / mo
A 500-person marketplace runs 7000 community engagements a month across Discourse forums, Discord chat, and Circle member spaces. Moderation coverage is uneven. Escalations lag. Engagement cadence slips when the manager is heads-down.
Community Manager activates all three capabilities. Moderation runs across platforms; escalations route in minutes; scheduled engagement ships on cadence with brand-tone and format discipline.
Expected outcomes: moderation coverage 95%, escalation time under 10 minutes, engagement cadence on schedule, community-health signals visible weekly.
Monthly cost
€2.1k–€7.0k
vs human anchor
€12k–€41k
Savings
0–3%
Small creator platform with a single Discourse forum
SaaS · 20-80
1,200 / mo
A 40-person creator platform runs 1200 community engagements a month on a single Discourse forum. Moderation coverage drops after hours. Scheduled prompts and release threads slip when the manager is heads-down on roadmap work.
Community Manager activates post moderation and community engagement. Moderation runs 24/7 with guideline citations; scheduled prompts and threads ship on calendar with brand-tone discipline.
Expected outcomes at this volume: moderation coverage above 95%, engagement cadence on schedule, manager hours recovered weekly.
Monthly cost
€360–€1.2k
vs human anchor
€2.1k–€7.0k
Savings
0–3%
Upper-mid SaaS with customer community across Circle and Slack
SaaS · 250-800
12,000 / mo
A 600-person B2B SaaS company runs 12000 community engagements a month across a Circle customer community, Slack customer channels and a public Discourse forum. Sensitive product-incident threads break overnight. Weekly engagement rhythm slips. Managers context-switch across surfaces.
Community Manager activates all three capabilities. Moderation runs across platforms with guideline citations; sensitive cases route to the on-call manager in minutes; weekly engagement rhythm ships on calendar against brand-tone rules.
Expected outcomes: moderation coverage above 95%, escalation time under 10 minutes on sensitive cases, engagement cadence held across surfaces.
Monthly cost
€3.6k–€12k
vs human anchor
€20k–€70k
Savings
0–3%
All scenarios and cost ranges come from the Community Manager role page.
Capability-specific integrations
Beyond the Community Manager's base stack, this capability plugs into:
More Community Manager capabilities
Last reviewed
Your free Agent Opportunity Audit opens with Community Manager and Post Moderation pre-selected. We map the fit and the cost against the equivalent hire, with no obligation.