Coordinates approval workflows with thresholds and named owners.
Activation complexity
Low
Time to activate
7-10 days
Volume share
50-70% of role volume
Impact range
30-50% faster
Inherited pricing
€1.50 – €4.00 per workflow instance completed
This capability shares the Operations Specialist's metered unit. A workflow instance completed is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Approval Orchestration routes approval requests through the owner matrix, respects threshold policies, and closes the loop with audit logs. Stalled approvals get surfaced before they block downstream work.
Workflow summary
Receives request, checks threshold, routes to owner, tracks decision.
Stages
Decision logic
Uses threshold policy and owner matrix to route each approval request to the correct decider.
Systems and data
{ticketing,"Slack or Teams",email}
{"request data","threshold policy","owner matrix","prior decisions"}
Exceptions & human handoff
Above-threshold or owner-ambiguous requests route to the named operations owner.
Above threshold, owner conflict, or policy-ambiguity flag.
Readiness
Threshold policy documented, owner matrix current.
Owner on client side · Head of Operations
Impact contribution
40-55% of role impact comes through always-on approval orchestration.
Primary KPI · Approval latency · 30-50% faster
The chat opens with Operations Specialist and Approval Orchestration pre-selected. You can add other capabilities during the conversation.