Runs open-enrollment Q&A and intake with plan-aware answers.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
10-15% of role volume
Impact range
Above 95%
Inherited pricing
€0.80 – €2.50 per employee lifecycle event handled
This capability shares the People Operations Coordinator's metered unit. A employee lifecycle event handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Benefits Enrollment answers employee benefits questions, walks through plan options during open enrollment, captures elections, and logs to the HRIS — with broker-sensitive items routed to the HRBP.
Workflow summary
Reads question, retrieves plan, drafts answer, captures election, logs to HRIS.
Stages
Decision logic
Uses plan rules and enrollment-window logic to answer questions and capture elections.
Systems and data
{HRIS,"doc repo",messaging}
{"benefits plans","plan-rules library","enrollment window","prior elections"}
Exceptions & human handoff
Broker-sensitive questions or benefits-dispute items route to the HRBP with confidentiality preserved.
Broker-sensitive flag, plan-version conflict, or dispute signal.
Readiness
Benefits plans loaded, enrollment window agreed, HRIS write-access configured.
Owner on client side · Head of People
Impact contribution
10-20% of role impact is benefits-intake running clean across open enrollment.
Primary KPI · Benefits intake completeness · Above 95%
Prerequisites
Activating Benefits Enrollment in production requires the following capabilities to be live first. Ordering matters — routing and classification quality propagate.
Capability-specific integrations
Beyond the People Operations Coordinator's base stack, this capability plugs into:
The chat opens with People Operations Coordinator and Benefits Enrollment pre-selected. You can add other capabilities during the conversation.