Integration · help desk
AI agents that deploy inside Zendesk.
Help desk and customer service platform.
Agents that run on Zendesk
4 roles
- Required · Low
Support Agent
Support · Improve Service
Handle first-line customer support at scale — triage, resolve, escalate — across categories, channels, and languages.
- Required · Medium
Senior Support Specialist
Support · Reduce Risk
Handle tier-2 cases end-to-end — SLA protection, de-escalation, policy interpretation — with full context logged back to the ticket.
- Required · Medium
Support Operations Analyst
Support · Move Faster
Deliver weekly operating analyses — theme trends, knowledge gaps, queue risk, CSAT drivers, leadership briefings — from support data already in the help desk.
- Optional · Medium
Trust & Safety Specialist
Trust & Safety · Reduce Risk
Run the trust-and-safety queue end-to-end — report classification and routing, dispute resolution against policy, listing-quality audits on cadence, and fraud-signal review with escalation — with reviewer sign-off on policy-sensitive outcomes.
Capabilities that add Zendesk
These specific capabilities plug into Zendesk on top of the role's base stack.
Support Agent
Ticket Triage & Routing
Required
Support Agent
FAQ & Knowledge-Base Resolution
Required
Support Agent
Billing & Subscription Questions
Required
Support Agent
Order & Shipment Status
Required
Support Agent
Refunds & Returns Processing
Required
Support Agent
Multilingual Coverage
Required
Support Agent
Escalation Detection & Routing
Required
Senior Support Specialist
SLA Protection
Required
Senior Support Specialist
Sensitive Case Handling
Required
Senior Support Specialist
Complex Escalation Resolution
Required
Senior Support Specialist
Policy Interpretation
Required
Support Operations Analyst
Voice of Customer Insights
Required
Support Operations Analyst
Knowledge Gap Detection
Required
Support Operations Analyst
Queue Analytics
Required
Support Operations Analyst
CSAT Driver Analysis
Required
Support Operations Analyst
Leadership Reporting
Required
Trust & Safety Specialist
Report Triage
Optional
Trust & Safety Specialist
Dispute Resolution
Optional
Trust & Safety Specialist
Quality Audit
Optional
Trust & Safety Specialist
Fraud Signal Review
Optional
Already using Zendesk? Start deployment.
Every role here is anchored to the cost of the equivalent hire and runs inside your existing Zendesk instance.