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Integration · help desk

AI agents that deploy inside Zendesk.

Help desk and customer service platform.

Zendesk Inc. website ↗Developer docs ↗

Agents that run on Zendesk

4 roles

Required · Low
Support Agent
Support · Improve Service
Handle first-line customer support at scale — triage, resolve, escalate — across categories, channels, and languages.
Required · Medium
Senior Support Specialist
Support · Reduce Risk
Handle tier-2 cases end-to-end — SLA protection, de-escalation, policy interpretation — with full context logged back to the ticket.
Required · Medium
Support Operations Analyst
Support · Move Faster
Deliver weekly operating analyses — theme trends, knowledge gaps, queue risk, CSAT drivers, leadership briefings — from support data already in the help desk.
Optional · Medium
Trust & Safety Specialist
Trust & Safety · Reduce Risk
Run the trust-and-safety queue end-to-end — report classification and routing, dispute resolution against policy, listing-quality audits on cadence, and fraud-signal review with escalation — with reviewer sign-off on policy-sensitive outcomes.

Capabilities that add Zendesk

These specific capabilities plug into Zendesk on top of the role's base stack.

Already using Zendesk? Start deployment.

Every role here is anchored to the cost of the equivalent hire and runs inside your existing Zendesk instance.

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