Resolves disputes against policy with citation and reviewer sign-off on sensitive outcomes.
Activation complexity
High
Time to activate
14-18 days
Volume share
20-25% of role volume
Impact range
50-70% faster
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability inherits the Trust & Safety Specialist's pricing model. The role's launch fee + monthly retainer + role-level usage cover every capability under the role. Adding this capability to an active deployment does not change the price.
What this capability handles
Dispute Resolution intakes disputes, applies the policy-resolution logic, drafts the decision with policy citation, and posts the outcome to the case record — with high-value and account-suspension decisions routed to the reviewer.
Workflow summary
Reads dispute, applies policy, drafts decision, posts with citation.
Stages
Decision logic
Uses policy-resolution logic, transaction-context rules, and prior-resolution precedent to decide auto-resolve, reviewer-confirm, or escalate.
Systems and data
{"case management","payments or transactions",messaging,"user records"}
{"dispute records","policy rules","transaction history","prior resolutions"}
Exceptions & human handoff
High-value disputes, account-suspension decisions, and repeat-dispute patterns route to the reviewer.
High-value threshold, account-suspension flag, or repeat-dispute pattern.
Readiness
Dispute workflow agreed, payments or transactions connected, prior-resolution precedent loaded.
Owner on client side · Head of Trust & Safety
Impact contribution
25-35% of role impact is dispute-cycle compression and policy-citation discipline.
Primary KPI · Dispute-resolution cycle · 50-70% faster
When this capability shows up
Patterns where dispute resolution is part of the launch set, with volume and pricing anchored to each company profile.
eCommerce platform with dispute and listing-quality volume
eCommerce · 300-800
1,500 / mo
A 600-person eCommerce platform runs 1500 T&S cases a month across reports, disputes, listing audits, and fraud flags. Dispute cycles run 3-5 days. Listing-quality audits slip. Fraud review lags.
Trust & Safety Specialist activates all four capabilities. Triage lands in minutes; disputes resolve with policy citations; listing audits run on cadence; fraud review runs daily.
Expected outcomes: cycle-time reduction 50-65%, dispute cycle 50-70% faster, listing-audit coverage on schedule, fraud-flag review daily.
Monthly cost
€2.3k–€6.8k
vs human anchor
€7.8k–€24k
Savings
0–3%
Small subscriptions community with report and dispute backlog
Subscriptions · 40-100
300 / mo
A 60-person subscriptions platform runs 300 T&S cases a month. Reports queue up across weekends. Disputes cycle 3-5 days as policy references get pieced together by hand. A single reviewer carries the operation.
Trust & Safety Specialist activates report triage and dispute resolution. Reports classify in minutes with policy citations; disputes resolve with cited reasoning; the reviewer shifts to policy-ambiguous and high-value work.
Expected outcomes at this volume: report-handle time down 60-80%, dispute cycle 50-70% faster, reviewer hours recovered weekly.
Monthly cost
€450–€1.4k
vs human anchor
€1.4k–€5.0k
Savings
0–3%
All scenarios and cost ranges come from the Trust & Safety Specialist role page.
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Dispute Resolution pre-selected. You can add other capabilities during the conversation.