Classifies inbound user reports and routes against the policy taxonomy.
Activation complexity
Medium
Time to activate
12-16 days
Volume share
35-45% of role volume
Impact range
60-80% faster
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability inherits the Trust & Safety Specialist's pricing model. The role's launch fee + monthly retainer + role-level usage cover every capability under the role. Adding this capability to an active deployment does not change the price.
What this capability handles
Report Triage intakes user-submitted reports, classifies them against the policy taxonomy, prioritises on severity, and routes to the right queue — with policy-ambiguous and severity-sensitive reports routed to the reviewer.
Workflow summary
Reads report, classifies policy, prioritises severity, routes to queue.
Stages
Decision logic
Uses policy taxonomy, severity rubric, and user-history signals to decide auto-classify, route-to-queue, or flag for reviewer.
Systems and data
{"case management","report intake","content-moderation tooling",messaging}
{"report records","policy taxonomy","user history","prior case outcomes"}
Exceptions & human handoff
Policy-ambiguous reports, repeat-offender cases, and severity-sensitive reports route to the reviewer for review.
Policy ambiguity, severity-sensitive flag, or repeat-offender pattern.
Readiness
Policy taxonomy documented, case-management system wired, severity rubric approved.
Owner on client side · Head of Trust & Safety
Impact contribution
30-40% of role impact is report-triage cycle compression and policy-taxonomy fidelity.
Primary KPI · Report-handle time · 60-80% faster
When this capability shows up
Patterns where report triage is part of the launch set, with volume and pricing anchored to each company profile.
Two-sided marketplace with spiking dispute and report volume
Marketplaces · 200-500
700 / mo
A 350-person two-sided marketplace runs 700 T&S cases a month. Reports pile up by end of week. Fraud flags age in the dashboard. Reviewers context-switch across ten surfaces.
Trust & Safety Specialist activates report triage and fraud-signal review. Reports classify in minutes; fraud flags get reviewed daily; reviewers shift to policy-ambiguous and high-value work.
Expected outcomes at this volume: report-handle time down 60-80%, fraud-flag review daily on schedule, reviewer hours recovered weekly.
Monthly cost
€1.1k–€3.1k
vs human anchor
€3.7k–€11k
Savings
0–3%
eCommerce platform with dispute and listing-quality volume
eCommerce · 300-800
1,500 / mo
A 600-person eCommerce platform runs 1500 T&S cases a month across reports, disputes, listing audits, and fraud flags. Dispute cycles run 3-5 days. Listing-quality audits slip. Fraud review lags.
Trust & Safety Specialist activates all four capabilities. Triage lands in minutes; disputes resolve with policy citations; listing audits run on cadence; fraud review runs daily.
Expected outcomes: cycle-time reduction 50-65%, dispute cycle 50-70% faster, listing-audit coverage on schedule, fraud-flag review daily.
Monthly cost
€2.3k–€6.8k
vs human anchor
€7.8k–€24k
Savings
0–3%
Small subscriptions community with report and dispute backlog
Subscriptions · 40-100
300 / mo
A 60-person subscriptions platform runs 300 T&S cases a month. Reports queue up across weekends. Disputes cycle 3-5 days as policy references get pieced together by hand. A single reviewer carries the operation.
Trust & Safety Specialist activates report triage and dispute resolution. Reports classify in minutes with policy citations; disputes resolve with cited reasoning; the reviewer shifts to policy-ambiguous and high-value work.
Expected outcomes at this volume: report-handle time down 60-80%, dispute cycle 50-70% faster, reviewer hours recovered weekly.
Monthly cost
€450–€1.4k
vs human anchor
€1.4k–€5.0k
Savings
0–3%
Upper-mid marketplace with listing-quality and fraud pressure
Marketplaces · 500-1000
4,500 / mo
A 700-person marketplace runs 4500 T&S cases a month across reports, listing-quality audits and fraud flags. Seasonal volume breaks coverage. Listing audits slip. Fraud flags sit in the dashboard overnight.
Trust & Safety Specialist activates report triage, quality audit and fraud-signal review. Triage runs to policy in minutes; listing audits run on cadence; fraud flags get reviewed daily with context attached for reviewers.
Expected outcomes: cycle-time reduction 50-65%, listing-audit coverage on schedule, fraud-flag review daily, reviewer hours recovered weekly.
Monthly cost
€6.8k–€20k
vs human anchor
€23k–€71k
Savings
0–3%
All scenarios and cost ranges come from the Trust & Safety Specialist role page.
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Report Triage pre-selected. You can add other capabilities during the conversation.