Quality Audit

What this capability handles

How it works in detail.

Quality Audit keeps listing quality from drifting between manual checks. For marketplace, eCommerce, SaaS, subscription, and services operators between 100 and 1000 employees, listing standards slip quietly: a catalog looks fine until a spot check finds problems that have been live for weeks. This capability replaces ad-hoc inspection with a steady audit cadence, so violations are caught on schedule rather than after a complaint. The outcome is regular, documented coverage of your catalog against an approved standard, with the owner of each problem listing told what to fix. It runs as a repeatable sequence. It samples listings on cadence, scores each against the quality rubric, flags violations for owner action, writes findings to the case record, and reports. It operates inside your listing repository, content-moderation tooling, case management, and messaging, so flags reach the right owner through the channels you already use. The inputs it draws on are listing data, your rubric definitions, prior audit findings, and an owner map, which means repeat problems are visible across cycles and findings land with the person accountable. For each audited listing it produces a rubric score, a violation flag where warranted, a written finding, and a cadence report. The decision logic is rule-driven and conservative. It uses rubric scoring, sampling rules, and violation-severity logic to choose among flag-for-owner, auto-delist, or escalate to reviewer. It does not remove content on judgment alone. Policy-ambiguous listings, repeat-violation sellers, and auto-delist candidates route to the reviewer, so any removal or pattern that warrants human judgment gets it. Every action is logged and reviewable, so coverage, scores, and the reasoning behind each flag can be checked at any time. Typical fit is straightforward: it works once the listing-quality rubric is approved, the sampling strategy is agreed, and the owner map is current. The primary measure is listing-audit coverage, run on cadence weekly, so quality is checked on a known rhythm instead of whenever someone has time. Of the specialist's total impact, 15-25% comes from listing-quality audit cadence and rubric discipline, and audits account for 15-20% of role volume. The point is consistency: a sampled, scored, and documented pass through your catalog every week, with removals and ambiguous calls held for a person, so standards hold steady and the work is fully traceable rather than dependent on memory or chance.