Runs listing-quality audits on cadence against the audit rubric.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
15-20% of role volume
Impact range
On cadence weekly
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability inherits the Trust & Safety Specialist's pricing model. The role's launch fee + monthly retainer + role-level usage cover every capability under the role. Adding this capability to an active deployment does not change the price.
What this capability handles
Quality Audit samples listings on cadence, scores against the quality rubric, flags violations for owner action, and writes audit findings to the case record — with policy-ambiguous items routed to the reviewer.
Workflow summary
Samples listings, scores against rubric, flags violations, writes findings.
Stages
Decision logic
Uses rubric scoring, sampling rules, and violation-severity logic to decide flag-for-owner, auto-delist, or escalate to reviewer.
Systems and data
{"listing repository","content-moderation tooling","case management",messaging}
{"listing data","rubric definitions","prior audit findings","owner map"}
Exceptions & human handoff
Policy-ambiguous listings, repeat-violation sellers, and auto-delist candidates route to the reviewer.
Rubric ambiguity, repeat-violation pattern, or auto-delist threshold.
Readiness
Listing-quality rubric approved, sampling strategy agreed, owner map current.
Owner on client side · Head of Trust & Safety
Impact contribution
15-25% of role impact is listing-quality audit cadence and rubric discipline.
Primary KPI · Listing-audit coverage · On cadence weekly
When this capability shows up
Patterns where quality audit is part of the launch set, with volume and pricing anchored to each company profile.
eCommerce platform with dispute and listing-quality volume
eCommerce · 300-800
1,500 / mo
A 600-person eCommerce platform runs 1500 T&S cases a month across reports, disputes, listing audits, and fraud flags. Dispute cycles run 3-5 days. Listing-quality audits slip. Fraud review lags.
Trust & Safety Specialist activates all four capabilities. Triage lands in minutes; disputes resolve with policy citations; listing audits run on cadence; fraud review runs daily.
Expected outcomes: cycle-time reduction 50-65%, dispute cycle 50-70% faster, listing-audit coverage on schedule, fraud-flag review daily.
Monthly cost
€2.3k–€6.8k
vs human anchor
€7.8k–€24k
Savings
0–3%
Upper-mid marketplace with listing-quality and fraud pressure
Marketplaces · 500-1000
4,500 / mo
A 700-person marketplace runs 4500 T&S cases a month across reports, listing-quality audits and fraud flags. Seasonal volume breaks coverage. Listing audits slip. Fraud flags sit in the dashboard overnight.
Trust & Safety Specialist activates report triage, quality audit and fraud-signal review. Triage runs to policy in minutes; listing audits run on cadence; fraud flags get reviewed daily with context attached for reviewers.
Expected outcomes: cycle-time reduction 50-65%, listing-audit coverage on schedule, fraud-flag review daily, reviewer hours recovered weekly.
Monthly cost
€6.8k–€20k
vs human anchor
€23k–€71k
Savings
0–3%
All scenarios and cost ranges come from the Trust & Safety Specialist role page.
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Quality Audit pre-selected. You can add other capabilities during the conversation.