Runs listing-quality audits on cadence against the audit rubric.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
15-20% of role volume
Impact range
On cadence weekly
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability shares the Trust & Safety Specialist's metered unit. A Trust & Safety case handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Quality Audit samples listings on cadence, scores against the quality rubric, flags violations for owner action, and writes audit findings to the case record — with policy-ambiguous items routed to the reviewer.
Workflow summary
Samples listings, scores against rubric, flags violations, writes findings.
Stages
Decision logic
Uses rubric scoring, sampling rules, and violation-severity logic to decide flag-for-owner, auto-delist, or escalate to reviewer.
Systems and data
{"listing repository","content-moderation tooling","case management",messaging}
{"listing data","rubric definitions","prior audit findings","owner map"}
Exceptions & human handoff
Policy-ambiguous listings, repeat-violation sellers, and auto-delist candidates route to the reviewer.
Rubric ambiguity, repeat-violation pattern, or auto-delist threshold.
Readiness
Listing-quality rubric approved, sampling strategy agreed, owner map current.
Owner on client side · Head of Trust & Safety
Impact contribution
15-25% of role impact is listing-quality audit cadence and rubric discipline.
Primary KPI · Listing-audit coverage · On cadence weekly
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Quality Audit pre-selected. You can add other capabilities during the conversation.