Reviews fraud flags and escalates severity-sensitive cases with context.
Activation complexity
High
Time to activate
14-18 days
Volume share
15-20% of role volume
Impact range
Daily review on schedule
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability shares the Trust & Safety Specialist's metered unit. A Trust & Safety case handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Fraud Signal Review pulls fraud flags from connected signal platforms, applies threshold logic against cross-case context, resolves low-confidence flags, and escalates severity-sensitive cases to the reviewer with full pattern context.
Workflow summary
Pulls flags, applies thresholds, resolves low-risk, escalates severity.
Stages
Decision logic
Uses signal thresholds, cross-case pattern recognition, and user-history context to decide auto-resolve, reviewer-confirm, or escalate.
Systems and data
{"fraud-signal platform","case management","user records",messaging}
{"fraud flags","signal thresholds","user history","cross-case patterns"}
Exceptions & human handoff
Severity-sensitive flags, cross-case patterns, and account-action candidates route to the reviewer with full context.
Severity-sensitive flag, cross-case pattern, or account-action candidate.
Readiness
Fraud-signal platform wired, thresholds agreed, user-history access current.
Owner on client side · Head of Trust & Safety
Impact contribution
20-30% of role impact is fraud-signal review cadence with escalation discipline.
Primary KPI · Fraud-flag review cadence · Daily review on schedule
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Fraud Signal Review pre-selected. You can add other capabilities during the conversation.